Not long ago I saw my friend who manages about one hundred employees. We ended up in a discussion about the frustrations of being in charge and the challenges of getting everyone on the same page when it comes to customer service. He said something that made me smile, then instantly frown. “Beyond the “Give it all you’ve got!” and … Read More
The Obvious
I had been struggling for weeks over a yes or no decision and it had just about worn me out. It was one of those all-consuming things that takes up too much brain space. I finally broke down and called a friend. For those of us who think we can handle life because we are strong and know the answers, … Read More