The Debate Team and A Water Heater

Suzette BrawnerGeneral

My argument composed perfectly, I dialed the Whirlpool customer service number. Joni Thalheimer and I were teammates in the mostly male high school debate tournament world and we could take out the best of them. So I was confident I could handle any push back from a guy who didn’t want to cover my six-month-old faulty water heater. After hitting … Read More

One Moment Please…

Suzette Brawnerattitude

 The next time I call customer service, especially for utility companies,   I’m going to take a couple of laps up and down the street then pause for deep breathing and stretching before I pick up the phone. I might roll with the call a little calmer if I warm up before.  What I always think will be quick, turns … Read More